• Customers are able to telephone a dedicated number +44 (0)1353 658909 to contact a Service Engineer, 24 hours a day, 7 days a week.
  • During normal UK office hours, the Customer will be connected with the Service Engineer immediately. Outside these hours, the Customer will be requested to leave a message and an Engineer will return the call, usually within 30 minutes.
  • The Service Engineer will have access to all of the technical information relating to the Project and the Service History of the System.
  • In due course, the Service Engineer will be able to organise the return, exchange, or repair of any faulty equipment, as appropriate.
  • All equipment manufactured by Megahertz Ltd is fully covered for both parts and labour during the Contracted Warranty Period, on a return to factory basis where practical. MHz passes on to the Customer the standard manufacturers Warranty for all other items of equipment, unless otherwise stated in the Sales Contract.
  • Only equipment and installation services supplied by Megahertz Ltd as part of the original Sales Contract (and any subsequent amendments) can be covered by this Service Contract).
  • This Service is provided "free of charge" during the Warranty Period stated in the Sales Contract. After this period it would be the subject of an annual charge.

What our customers say...

  • "Thank you; your team has built us an outstanding Satellite, production vehicle that will move us forward into the changing market place."

    5 out of 5

    Andrew Jones - Globecast

  • "Both projects are of excellent engineering design and meet very high technical standards. Technical Specifications set in Tenders were met and the coordination and project management between CyBC and Megahertz engineering teams were perfect."

    5 out of 5

    Grigoris Maliotis - PIK

  • “Megahertz has always been grounded in solid, practical broadcast engineering skills,”

    “We have worked closely together, of course, but I have been able to let them get on with the job safe in the knowledge that they had anticipated all the problems and pinch points. The move was seamless.”

    5 out of 5

    Dave Stewart - ETV (Pty) Ltd

  • "Thank you for looking after my team during this and all the other acceptance weeks. I am very pleased with the end result of these vehicles and I continue to believe that we have an excellent partnership when it comes to the build and ongoing maintenance of BT's TVOB vehicles."

    5 out of 5

    Neil Spencer - BT

  • "In my many years of OB and build projects I can say without hesitation that this project has been the most successful that I have been involved with which again is due in no small part to you and your team."

    5 out of 5

    Mick Both - RaceTECH

  • "Today we had an open day for the new truck & our colleagues were very impressed.
    The truck looks great, thank you to everyone who worked on this project."

    5 out of 5

    Mark Woodyatt - Head of Operations - Globecast

  • "Both pojects awarded to you following public Tenders, have been completed by Megahertz in due time and within very tight time limits for the Cyprus Presidency of the European Council."

    5 out of 5

    Grigoris Maliotis - PIK

  • "I want you to receive from me, and from the ViVe team, our sincerely appreciation for your professionalism to leading your team on both projects, and for your effort understanding our needs and providing solutions."

    5 out of 5

    Eduardo Rojas - ViVe TV

  • “Any project which involves picking up eight busy channels and moving them across town is always going to be a challenge on a knife-edge,”

    “Even while the planning and moving is happening, we still have a station to run and channels to put out. So we needed a partner we could trust to come in and take responsibility for the move."

    5 out of 5

    Dave Stewart - ETV (Pty) Ltd